Return & Refund Policy

Last Updated: September 2026

At Tebbys (accessible via https://tebbys.com), a knit that does not sit right is not a problem to be argued about. It gets swapped or refunded, and this page explains exactly how that happens and how long each step takes.

The headline numbers, so they are not buried: you have 30 days from delivery, the return label is prepaid and free and reaches your inbox within 1 business day of asking, there is no restocking fee and no processing fee of any kind, and refunds are completed within 7 business days of the item reaching us.

By placing an order you agree to the terms below. If your situation is not described here, email us at [email protected] before you send anything back and we will tell you plainly where you stand.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers everything sold through our website. It applies to faulty pieces and to perfectly good ones you simply do not want: the wrong fit, a color that reads differently in your own light, sleeves that turned out longer than you expected, or a change of mind with no explanation attached.

Returns travel by mail. Refunds go back in US Dollars to the method used at checkout, and we do not offer store credit in place of a refund unless you specifically ask for it.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit. The request reaches us within 30 days of the delivery date shown on the tracking.
• Item condition. Unwashed, and unworn beyond trying it on. A knit picks up hair, scent, and pilling quickly, which is why this one matters more here than in some other categories.
• Packaging and tags. Tags still attached, and the piece sent back in packaging that will protect it. The original bag is ideal but not compulsory.
• Proof of purchase. The order number is enough. You do not need a printed receipt.

Trying a sweater on indoors, over whatever you would normally wear under it, is exactly what the 30 days are for and has no effect on your return. Walk around the house in it. That is the only way to find out whether the neckline behaves.

4. How to Start a Return

1. Email us at [email protected] within 30 days of delivery with your order number and the piece you are sending back. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply within 1 business day with your prepaid return label, ready to print at home or to show at the carrier counter.
3. Fold the piece with its tags still attached, put it into a bag or box that will keep it dry, and affix the label.
4. Hand it to the carrier named on the label, or arrange a collection with them if that is easier.

If you have no printer, say so in your email and the label comes back in a format the carrier can scan straight from a mobile screen.

5. Return Address

Once you have the label you do not need to write this out, since the address is already printed on it. It is here for completeness.

6. Refund Processing and the 7 Business Days Commitment

When the parcel arrives we inspect it within 1–3 business days and email you the outcome either way, including the rare case where something comes back in a condition we cannot accept.

Customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

Once we have released it, your bank or card issuer may take a further 2 to 5 business days to post the money to your statement. That part is out of our hands, but it is not out of our interest: if nothing has appeared 10 business days after we confirmed the refund, email us and we will send you the transaction reference to take to your bank.

7. No Fees, in Any Form

• No restocking fee. $0.00, on every item, for every reason.
• No processing or administration fee. Nothing is deducted for handling the return.
• No out-of-pocket shipping. The prepaid label we email covers the whole journey back to us.
• Full purchase price refunded. What you paid for the item is what comes back.

The original $4.95 shipping charge is refunded as well whenever the fault was ours: a faulty piece, the wrong item, damage in transit, or a delivery that failed. On a change-of-mind return, the original shipping charge is retained and the item price is refunded in full.

8. Damaged, Defective, or Incorrect Items

Email us within 7 days of delivery with a photograph of the piece and one of the packaging. Those cases skip the queue entirely.

The outcome is a replacement or a full refund including the original shipping charge, and it is your choice which. Usually there is no need to send the item back at all. When there is, the prepaid label we email covers it.

9. Exchanges

The fastest route to a different size or color is to return the piece and place a new order, because the new one then moves through handling immediately rather than waiting for the first parcel to travel back.

A direct exchange is available too, and it costs nothing in either direction. Request the return, use the label we email you, and tell us in the same message what you want instead. If the piece you want has sold out in the meantime, we email you before doing anything and you can pick something else or take a full refund.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase.
• Items that have been worn beyond trying on, washed, or altered.
• Items returned without their tags or without protective packaging.
• Returns with no order number and no other way to identify the purchase.
• Gift cards.
• Promotional items received free with an order.

If your situation falls just outside one of these, write to us anyway. Most of what looks like an edge case turns out to have an answer.

11. Summary of the Return Lifecycle

Return Questions

Start here, before you send anything back. One email is usually all it takes.

Thank you for shopping with us, and for keeping good knitwear in the rotation.