Cancel & Change Order Policy

Last Updated: September 2026

At Tebbys (accessible via https://tebbys.com), this page covers the short stretch between placing an order and the parcel leaving, and what you can still change during it.

Second thoughts about a size or a color usually arrive within an hour of checkout, which is well inside the window described here. Catching it at that stage saves you a return leg and saves us pulling a piece that is going to come straight back, so there is no awkwardness in asking.

By placing an order you agree to the terms below. If what you need is not covered here, email us at [email protected] and we will look at it case by case.

Cancel and Change at a Glance

Cancelling Within 24 Hours

You can cancel any order within 24 hours of placing it. Email us with the order number, and no reason is needed. The refund is the full amount you paid, including the $4.95 shipping charge, back to the payment method you used.

We confirm the cancellation by email so you are not left wondering whether the message arrived.

Changing an Order Within 24 Hours

Inside the same 24 hours we can change the shipping address, swap a size or a color, exchange one piece for another, or adjust the quantity. If the new selection costs more, we send a payment link for the difference. If it costs less, the difference is refunded to your original payment method.

Address changes are the most time-sensitive of these, because a label, once generated, cannot be edited. Send the corrected address as soon as you spot the error.

After 24 Hours, But Before It Leaves

The 24 hours is a promise, not a shutter. If your order is still sitting with us when your email arrives, we will still cancel it or still change it. Handling runs 1–3 business days, so there is often more room than the stated window suggests. Ask, and we will tell you whether the parcel has gone.

After the Parcel Has Been Dispatched

Once a tracking number has been issued the parcel is with the carrier and we can no longer pull it back. The route from there is simple: accept the delivery, and if the piece is not staying, email us for a prepaid return label. Sending it back costs you nothing, and the full terms sit on our Return & Refund Policy page.

If the delay itself is the problem, refusing the parcel at the door works too. It comes back to us automatically and we refund the order in full, shipping charge included.

Orders We Cannot Cancel

• Items marked final sale at the time of purchase, once processing has begun.
• Orders that have already been assigned a tracking number.

If your situation falls just outside one of these, write to us anyway. A tracking number that was generated ten minutes ago is a different situation from one that was generated yesterday, and we treat it that way.

Address Corrections After Dispatch

Send us the correct address anyway. We contact the carrier on your behalf and ask for a redirect or a hold at a collection point. Carriers do not always agree, and a redirect can add a few days when they do, but the attempt costs you nothing and it succeeds more often than people expect.

Cancellations We Initiate

Occasionally we have to cancel an order from our side: a piece turns out to be unavailable, a payment cannot be verified, or a price was displayed in error. In every one of those cases you get an email explaining what happened and a full refund of anything charged, including the shipping charge. We do not part-fulfill an order quietly and leave you to notice the gap.

Refunds on Canceled Orders

A cancellation refund goes back to the original payment method. The timing and the bank-posting detail are set out on our Return & Refund Policy page, alongside everything else about money moving back to you.

Changes to This Policy

We may update this policy from time to time. The version in force is the one dated at the top of this page, and orders already placed are handled under the terms that applied when you ordered.

Order Change Questions

Speed matters more than wording here. Send the order number and what you want changed, and we will sort out the details afterward.

Thank you for shopping with us, and for keeping good knitwear in the rotation.