Frequently Asked Questions

The questions below are the ones that actually arrive, grouped so you can find yours quickly. Every figure here matches the policy page it comes from.

Quick Answers

Orders and Payment

What payment methods do you accept?

PayPal, debit cards, and credit cards from Visa, Mastercard, American Express, and Discover. Everything runs through the PayPal gateway, and you do not need a PayPal account to pay by card. The detail sits on our Payment Methods page.

My payment was declined. Was I charged?

No. A declined payment creates no order and moves no money. Sometimes a pending authorization appears on a statement afterward and looks like a charge; it clears on its own within a few business days.

Can I change or cancel an order?

Yes, within 24 hours, and often later than that if the parcel has not gone out yet. Email us the order number and what you want changed. Our Cancel & Change Order Policy page has the whole picture.

Do you charge sales tax?

It is calculated at checkout where applicable and shown before you confirm.

Shipping

How much is shipping?

$4.95 flat per order, whatever the parcel weighs and wherever in the country it is going.

How long will my order take?

Handling runs 1–3 business days and transit runs 5–7, so 6–10 business days in total. The Shipping Policy page explains what stretches that and what we do about it.

What does the 5:00 PM EST cutoff mean?

An order placed before 5:00 PM EST on a business day counts that day as day one of handling. After that, the clock starts the next business day.

How do I track my parcel?

A tracking number is emailed the moment the parcel is handed over, and you can look it up on our Order Tracking page. Scans can take up to a day to appear, so an empty result on the first evening is normal.

Do you ship outside the United States?

Not at the moment. We also cannot serve P.O. Boxes, APO and FPO addresses, or US territories yet.

Returns and Refunds

Who pays for return shipping?

We do. Request the return and a prepaid label lands in your inbox within 1 business day, ready to print or to scan straight from a screen.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

Can I try it on first?

Yes, indoors and over whatever you would normally wear underneath. That is exactly what the 30 days are for and it has no effect on your return.

How long does a refund take?

There is a fixed commitment for this, and it is set out with the bank-posting detail on our Return & Refund Policy page.

Is there a restocking fee?

No. $0.00, on every item, for every reason.

My piece arrived damaged. What now?

Email us within 7 days of delivery with a photograph of the item and the packaging. Those cases skip the queue and end in a replacement or a full refund including the original shipping charge.

Products and Sizing

What do you sell?

Women’s knitwear in two groups, pullovers and cardigans. All of it is ready-made stock held on hand.

How do I pick a size?

Measure a sweater you already like while it is lying flat, then compare the chest, the body length, and the sleeve length against the measurements given for the piece. Those measurements are taken from the garment itself, not from a body chart.

Why does the ribbing at the cuff and hem get so much attention?

Because it is the only part of a knit that holds a shape. The reasoning behind that, and how it drives what we hold, sits on our About Us page.

Will the color look the same as the photograph?

Close, but a knit surface throws small shadows and screens vary, so a shade can read slightly deeper or lighter in your own light. If it is wrong for you, that is a perfectly good reason to send it back.

Can I wash knitwear at home?

Most of it, on a cold gentle cycle and dried flat rather than hung. The care post on our blog goes into pilling and reshaping in more detail.

Do you restock a size that has sold out?

Sometimes. Email us the piece and the size and we will tell you whether it is coming back and roughly when.

Still Have a Question?

Anything not covered above, including a sizing judgment call before you order, goes to the address below. The form on our Contact Us page reaches the same inbox, and the full legal terms behind all of this sit on our Terms of Service page.

Thank you for shopping with us, and for keeping good knitwear in the rotation.